Privacy Policy

Last updated: 30 September 2026

1. About this policy

HiQu Built respects your privacy. This Privacy Policy explains how we collect, use, store and share your personal information when you visit our website, contact us, or engage us to build, renovate or extend your home.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

We only collect information that we need to respond to you and deliver our services. This may include:

Your name, phone number, email address and postal address
The address of your property or building site
Details about your project, including the type of build, budget range, timeframe, land details, plans, designs and photos you provide
Records of our communications with you
Payment and billing details if you become a client
Information about how you use our website, such as pages visited, device and browser type, and general location, as described under Cookies and Analytics

We do not ask for sensitive information, such as health information. Please do not include sensitive information when contacting us.

3. How we collect your information

We may collect personal information when you:

Complete an enquiry or contact form on our website
Call, email or message us, including through social media
Meet with us for a consultation or site visit
Sign a quote, contract or other document with us
Browse our website through cookies and similar technologies

Sometimes, we may receive information about you from another person or organisation, such as a referral partner, real estate agent, architect or designer that you have authorised to provide us with your details.

4. How we use your information

We may use your personal information to:

Respond to your enquiries and arrange consultations and site visits
Prepare quotes, designs, contracts and invoices
Plan, manage and complete your building project
Apply for permits, approvals and inspections required for your project
Keep you updated about your project
Meet our legal, insurance and regulatory obligations
Improve our website and services
Send you information about our services where you have agreed to receive it

5. Who we share your information with

We only share your personal information when it is necessary to deliver your project or when required by law.

This may include sharing information with:

Designers, draftspeople, engineers, surveyors and building certifiers
Subcontractors and trades working on your project
Suppliers delivering materials to your site
Councils and government authorities for approvals and compliance
Insurers, including home building indemnity insurers where required
Our accountants, lawyers, IT providers, website providers and software providers
Other parties where you have authorised us to share your information

We do not sell or rent your personal information.

6. Overseas storage

Some of the service providers we use, including email, cloud storage, website hosting and analytics providers, may store information on servers located outside Australia.

Where this occurs, we take reasonable steps to ensure that your personal information is handled securely and appropriately.

7. Cookies and analytics

Our website uses cookies and similar technologies to help the website operate properly and to understand how visitors use our website.

We may use services such as Google Analytics and the Meta Pixel to measure website traffic and the performance of our advertising.

These tools may collect information such as the pages you view, your device and browser information, and how you arrived at our website. These tools are not intended to directly identify you to us.

You can disable or delete cookies through your browser settings. However, some parts of our website may not function properly if cookies are disabled.

8. Marketing

If you have agreed to receive marketing communications from us, we may send you occasional updates about our homes, projects and services.

You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting us directly.

9. How we keep your information secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access.

These measures may include password-protected systems, restricting access to authorised personnel who need the information, and using reputable and secure service providers.

However, no method of transmitting or storing information electronically is completely secure. We take reasonable steps to protect your information but cannot guarantee absolute security.

10. How long we keep your information

We retain your personal information for as long as reasonably necessary to provide our services and meet our legal and regulatory obligations.

This may include requirements relating to building warranties, taxation, insurance and record keeping.

When your information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

11. Accessing and correcting your information

You may request access to the personal information we hold about you. You may also ask us to correct information if you believe it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below.

We will respond to your request within a reasonable period, generally within 30 days.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us first. We will review your concern and make reasonable efforts to resolve it.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Website: oaic.gov.au
Phone: 1300 363 992

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements.

The latest version of this Privacy Policy will always be available on our website.

14. Contact us

HiQu Built

Phone: 1300 363 992

Address: Adelaide, South Australia